1.
Article gives an example of a solution to the whole Customs thing by using a phone to submit declarations, information, etc. generally speeds up the process. So instead of having to write it all out, it's all on your phone, submit it and you're good to go
http://skift.com/2015/02/26/new-app-makes-clearing-customs-and-border-control-in-miami-a-breeze/
2.
This article looks at all of what's so great about Changi Airport from soundproof rooms to runway views. Neat stuff. It's basically a review of the whole airport by a guy who 'lives' there for just 48 hours to get through everything though I'm not sure that he actually gets around to everything
http://www.traveller.com.au/changi-airport-singapore-inside-the-worlds-best-airport-10gq3q
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